Hi, I'm Chen.
I build AI systems and write about the work of making them useful.
Read my field notesFind your starting point
INTERACTIVE TOOLWhere is important work getting stuck? Find one workflow worth investigating.
Explore agent use casesField notes
01 / WRITINGQuestions I keep coming back to while building.
Earning back trust in an agent.
Building a campaign agent was straightforward. Helping people trust it took much more work.
My first incident triage agent.
From hours to under 30 minutes, with one persistent question: what is the evidence?
Start with the handoff.
Before building an agent, look at where the context gets lost.
What your eval is really measuring.
Every definition of a good answer contains a product decision.
Close to the work.
Curious about
what comes next.
I'm Chen, an applied AI builder interested in how agents change the way people work.
My work spans agent workflows, evaluation, and the context that connects people to decisions. I care about what happens after the demo: how a system earns trust, handles uncertainty, and fits into someone's day.
This is where I think out loud, share useful patterns, and follow the questions that keep showing up.
Something on
your mind?
I help teams find a useful starting point for AI,
shape agent workflows, and decide what good looks like.